Last Updated: June 2026
This Privacy Policy explains how Silva Global (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information. We are committed to safeguarding your privacy and handling your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By accessing our website, submitting an enquiry, or engaging with our services, you consent to the terms outlined below.
1. Information We Collect
We may collect personal, technical, and business information depending on how you interact with us.
1.1 Personal Information
- Full name
- Job title, employer, or industry
- Email address
- Phone number
- Postal, site, or project address
- Professional credentials (where provided)
1.2 Business & Project Information
- Project specifications
- Technical documentation provided for quotes or proposals
- Details supplied during site visits, consultations, or meetings
1.3 Website & Analytical Information
Collected automatically when you use our website:
- IP address and approximate geographic location
- Browser type and device type
- Pages viewed, time spent, and user behaviour
- Cookies and tracking pixels, including the LinkedIn Insight Tag, Google Analytics, and other analytics tools
1.4 Information from Third Parties
We may receive information from:
- Contractors and subcontractors
- Advertising partners (e.g., LinkedIn, Google)
- Publicly available professional sources
- Project partners who have engaged us collaboratively
2. How We Collect Your Information
We collect information through several channels:
- Website forms, enquiries, and downloads
- Email correspondence and phone calls
- Meetings, site inspections, trade shows, and industry events
- Online advertising tools and social media interactions
- Technology such as cookies, tracking tools, and analytics platforms
- Supplier, partner, or contractor referrals
3. How We Use Your Information
Your information may be used for the following purposes:
3.1 Service Delivery
- Responding to enquiries
- Preparing quotes, tenders, proposals, and technical recommendations
- Delivering products, solutions, and engineering services
- Coordinating logistics, deliveries, or installation support
3.2 Business Operations
- Internal record-keeping
- Staff training and quality assurance
- Data analysis to improve our services
- Compliance with legal and regulatory requirements
- Maintaining ISO-aligned documentation and traceability standards
3.3 Marketing & Communications
With your consent (where required), we may use your information to:
- Communicate updates, services, and industry insights
- Send newsletters
- Conduct LinkedIn, Google, and digital retargeting campaigns
- Improve ad relevance and user experience
You may opt out of marketing communications at any time.
4. Cookies, Tracking & LinkedIn Retargeting
Our website uses cookies and similar technologies to improve functionality and understand user behaviour.
This includes the LinkedIn Insight Tag, which enables us to:
- Measure the effectiveness of LinkedIn advertising
- Create retargeting audiences
- Analyse website engagement
- Optimise future campaigns
Users can manage or disable cookies via their browser settings. Declining cookies may limit certain website features.
5. Sharing and Disclosure of Your Information
We may share your personal information with trusted third parties when necessary, including:
- Website hosting and IT service providers
- Digital marketing partners (e.g., LinkedIn, Google, analytics vendors)
- External suppliers or subcontractors involved in delivering your project
- Legal, accounting, or advisory professionals
- Logistics and freight providers
- Regulatory bodies when legally required
We ensure that all third parties comply with applicable privacy standards and only
use your information for authorised purposes.
6. International Transfers
Our digital infrastructure may store data in Australia or in secure cloud environments located overseas.
Where data is transferred outside Australia, we take reasonable steps to ensure:
- Privacy protections are maintained
- Service providers comply with comparable data protection standards
We do not authorise any third party to use your data for their own independent
purposes.
7. Data Security
We take reasonable and industry-appropriate measures to protect your information, including:
- Encrypted storage and secure hosting environments
- Controlled access to internal systems
- Staff confidentiality and data-handling training
- Routine monitoring for unauthorised access
- Documented data retention and destruction procedures
However, no method of transmission over the internet is entirely without risk, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil:
- Contractual obligations
- Operational requirements
- Legal, compliance, and auditing responsibilities
Once information is no longer required, we securely delete or anonymise it.
9. Your Rights
You may request the following at any time:
- Access to the personal information we hold about you
- Corrections to any inaccurate information
- Deletion of non-essential data (where legally permissible)
- Withdrawal from marketing communications
- Clarification on how your information is stored or used
To exercise these rights, please contact us using the details below.
10. Links to External Websites
Our website and communications may include links to third-party websites.
We are not responsible for:
- The content
- Privacy practices
- Security policies
of any external website. We recommend reviewing their privacy statements separately.
11. Complaints
If you believe your privacy has been breached, please contact us immediately.
We will:
- Acknowledge your complaint
- Review and investigate the matter
- Respond within a reasonable timeframe
- Provide guidance on any further options available under Australian privacy law
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
For all privacy enquiries, correction requests, or complaints:
Silva Global – Privacy Officer
Email: info@silvaglobal.com.au
Phone: +61 2 8088 0740
Address:
SILVA GLOBAL PTY LTD
Suite 128/117 Old Pittwater Rd
Brookvale NSW 2100
13. Updates to This Policy
We may revise this Privacy Policy periodically to reflect:
- Changes in legislation
- Updates in technology
- Improvements to our services
Any amendments will be posted on this page with a revised “Last Updated” date.